Business Sales
Please refer to the Business Sales Terms and Conditions.
Consumer Sales
The refund/return process for consumer purchases of products is set forth in Section 6 of the “Consumer Purchase Terms and Conditions” (“Consumer Terms”) applicable to every purchase. We have reprinted the refund terms below for convenience, but please be advised that the Consumer Terms govern and control all refunds, not this webpage.
6. RETURNS AND REFUNDS
6.1 Return Window
Subject to the conditions and exclusions set forth below, Customer may return eligible Products within 30 calendar days from the date of purchase (or such shorter or longer period as may be required by applicable law or applicable channel policy).
EU/UK Consumers: If you are a consumer in the European Union or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving the Product, without giving any reason. To exercise this right, notify us at info@hawkencomponents.com before the 14-day period expires. You will bear the direct cost of returning the Product. We will reimburse you within 14 days of receiving the returned Product or proof of return, whichever is earlier.
6.2 Eligibility Conditions
To be eligible for return, the Product must satisfy all of the following conditions:
- Product is unused, unopened, and undamaged;
- Product is in its original packaging with all seals, shrink wrap, and protective materials intact;
- All components, accessories, manuals, documentation, and free items included with the Product are present and in original condition;
- Customer provides valid proof of purchase (order confirmation, receipt, or equivalent); and
- Customer notifies Hawken via our website form or email and follows our return instructions (for Website purchases) or follows the applicable return process for the purchase channel.
6.3 Exclusions
The following Products are NOT eligible for return or refund, to the fullest extent permitted by applicable law:
- Products that have been opened, unsealed, used, installed, activated, or show evidence of use;
- Products that have been altered, modified, customized, repaired (by anyone other than Hawken), or damaged by Customer;
- Products with missing components, accessories, packaging, documentation, or included materials;
- Products designated as final sale, sale, clearance, discounted or non-returnable at the time of purchase;
- Products purchased during promotional events where non-return conditions were disclosed;
- Hygiene-sensitive or safety-sensitive products where the seal has been broken;
- Custom-made, personalized, or build-to-order products;
- Products purchased from unauthorized channels or third-party resellers; and
- Products where the return request is made outside the applicable return window.
6.4 Return Process and Costs
For eligible returns: (a) Customer is responsible for all return shipping costs unless the return is due to Hawken's error or a defective Product; (b) Hawken may charge a restocking fee of up to 25% of the purchase price for orders exceeding $1,000; (c) Hawken reserves the right to inspect returned Products and reject returns that do not meet the eligibility conditions; (d) refunds, if approved, will be issued to the original payment method within a commercially reasonable timeframe following receipt and inspection of the returned Product; and (e) Hawken reserves the right to issue refunds as store credit in its sole discretion where permitted by law.
Gifts: If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your Product, you should mail your Product to:
Hawken Components 3495 Lakeside Drive Suite 232 Reno, Nevada 89509
Once your return is received and inspected, Hawken will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a reasonable timeframe.
Late or missing refunds (if applicable): If you have not received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at: info@hawkencomponents.com
6.5 Amazon Marketplace Returns
For Products purchased through Amazon Marketplace, Amazon's return and refund policies may apply independently and may supersede the return terms set forth in this Section 6 to the extent required by Amazon's marketplace policies. Customers who purchased through Amazon should initiate returns through their Amazon account in accordance with Amazon's procedures.
6.6 Third-Party Product Returns
Returns of Third-Party Products may be subject to additional restrictions, limitations, or conditions imposed by the applicable third-party manufacturer, vendor, or supplier. Hawken reserves the right, in its sole discretion, to decline return requests for Third-Party Products or to require Customer to return Third-Party Products directly to the applicable third-party manufacturer or authorized service provider. Customer acknowledges that Hawken’s return policies for Third-Party Products may differ from those applicable to Hawken’s proprietary Flexroute® Products.
